Ordering Rules

Hello all!! It's been a while since I've been out here updating everyone on what's going on. Long story short - I've been cupcaking as often as possible. There's an update in a nutshell. Now, more importantly, with graduation parties approaching quickly, and other family occasions for ordering cupcakes, I want to make sure my ground rules are out there, up to date, and you are all aware of what's up. Being that this summer could potentially be quite busy for me, and I have a very limited amount of vacation time I have been able to take from my "real" job, I will be very limited on orders I can take, and definitely can't guarantee I can continue to take all these short notice orders. So, here goes...

1. For orders over 4 dozen, I need at least two weeks notice. This means you must have placed your order with me 14 days prior to the date of your event. All details must be determined at this time (flavor(s), size, decoration, display, etc). If you want to "reserve" the date of your with Kate's KupCakes more than two weeks in advance, all order details don't need to be set in stone at that time, but a ball park of number of cupcakes and flavors must be provided, and two weeks prior to the date of the event, all details must be set. If you "lose track of time" and call/e-mail to place a large order and give less than 14 days notice, I reserve every right to tell you I am unable to work with you. This is a one-woman show and I do have a full-time job on top of this venture. I am only so capable of working quickly, especially with large orders. They take lots of planning and organizing time, and I am unfortunately unable to drop everything at the drop of a hat.
2. If you have never placed an order with Kate's KupCakes and/or your order is larger than 4 dozen, I may ask you to give a non-refundable deposit for your order. This means if you flake on me once I've already purchased ingredients or other order needs, I'm not losing money. Sorry, but this is only fair when a business agreement such as this has been made. 
3. When placing your order, please keep in mind the extra cost that may be involved for special decoration (cupcake topper, unique frosting color, etc) or display decor. The supplies involved for these may very well be out of the norm, or things I will never use again. For this reason, I cannot absorb the full cost for things that will sit around my house for years to come. 
4. If you are ordering for a wedding or other large event and would like to have a "cupcake tasting" meeting, I am happy to do so. These meetings would need to take place one to two months in advance of the date of your event, and cost for this type of meeting will be determined based on the number of flavors you would like to try.
5. If you are interested in trying cupcake flavors that aren't on our flavor menu, let me know! I will be more than willing to try a totally new flavor, or to mix and match cake with frosting flavors that are already out on my menu. And if you want to try something 100% off menu, I will test one or more recipes, and will allow you to try the flavors in advance of your event, if you would like! Off-menu requests must be made at least one month before they would be needed for your event, allowing plenty of time for recipe and taste testing.

These rules are all in place to make my life, and yours easier. I don't mean to seem rude, but I can't allow myself to be screwed over by anyone out there, especially those of you I don't know. As the business continues to grow, I can guarantee I will become more lenient, but these are the rules as they stand! 

Let's make great memories for you and your guests - place your cupcake order today!